At Packo Inox's production site in Diksmuide various activities are carried out: design, assembly, finishing and testing of industrial pumps and hygienic components. In addition, the surface treatment of stainless steel products is also subcontracted to other companies. The company was looking for a way to optimise its production, in order to further improve throughput times and quality. It applied different strategies and recently made the first steps towards QRM, to enable further improvement.